FAQs
What is Afriparel's business model?
We are a print-on-demand company, which means we custom-make each item after you place your order. Every piece is carefully printed, cut, and sewn just for you. Once it’s ready, we ship it via our trusted couriers and provide tracking so you can follow its journey.
How long will it take for my order to arrive?
Our shipping speed depends on your location since we ship worldwide. For details on production, shipping times, and standard/express shipping options, please see more details here
How much is express shipping?
For an additional £12 per order, we offer express shipping regardless of the number of items purchased or country you are located in. This option will be available at checkout.
Can I change, edit or cancel my order once it's been placed?
To modify or cancel your order, please contact us at info@afriparel.com within 24 hours of placing it. After 24 hours, we may not be able to make changes, as your item may already be in production
What is your returns and exchanges policy?
As a print-on-demand company, all items are custom-made. Because of this, we cannot accept returns or refunds if you change your mind after receiving your order. Please make sure your order is correct before placing it. For more details, see here
I received my order but it’s damaged, what do I do?
In case your order arrives damaged, we will investigate and replace or refund the affected item(s). For more details, please see more here
What payment methods do you accept?
We accept debit/credit cards, PayPal, Google Pay, and Shop Pay.
Since you ship worldwide, are there any other charges/fees I need to be aware of before placing my order?
Please note: As our products are shipped from abroad, customs authorities may apply duties or taxes depending on your order’s value. For the UK and EU, orders under £135/€150 typically incur no extra fees. We strive to be transparent — for full details, please read more here
What if I'm unsure about size and fit of an item?
Our product description pages include size guides. If you're still unsure, please feel free to contact us so we can help recommend the best size for you. For more details, please see more here
How can I get an additional 10% off my next order?
A few days after delivery, you’ll receive an email inviting you to leave a review. Once submitted, you’ll get a 10% discount code as a thank-you. The voucher is valid for 60 days, and we’ll send a reminder 14 days before it expires.
I left a review and received an email from Judge.me, should I have?
Our trusted partner, Judge.me, will reach out to confirm that you posted the review. We kindly ask you to leave your review after receiving your order — it helps build customer confidence and ensures everyone enjoys the best experience possible.
More questions?
We are happy to answer as many questions as you like. Please reach out to us via our 'Contact Us' page.